Table of Contents
Use empathy and inquiry to improve computer-side manner
- How would you rate your own communications skills?
What comunication skills say about you
- They represent your own brand
- 85% of success comes from soft skills
- only 15% of success comes from technical knowledge
- makes best managers, entrepreneurs and successful businesses
- example: Steve Jobs
- effective communication builds trust!
- we make inferences about other people based on their communication
Myth’s about communication
- communication skills don’t matter – only technical skills are important
- wrong: no team work possible without communication
- IM communication doesn’t matter
- wrong: every communication is important
- people can figure out what I mean
- wrong: be clear about what you mean – don’t waste other peoples time
- my tone doesn’t matter
- wrong: tone matters, even in written communication
- doesn’t matter if I actively participate in zoom meetings
- wrong: you can’t multi-task!!
multi-tasking
- not possible for humans
- trying to multi-task increses stress
- attention is selective
- task dependend
- depends on motivation
- you can choose to focus (or not) – focus: your choice
- you decide what’s in front of you
- turn off distractions (devices, notifications, etc.)
the new EI
- empathy
- think about the other person
- make sure your communication is clear
- be specific and clear
- respect other peoples time
- communicate effectively (as much as necessary, as little as possible)
- inquiry (How do you connect to what they know?)
- Ask lot’s of questions
- question your own communication
- Why, what, when, who, where, how, …
- What does the other person need to know?
- questions what you may be misinterpreting
- don’t make hasty asspumtions/conclusions
- Ask lot’s of questions
result of EI
- you’ll communicate with your recipients perspective in mind
- engage (empathy)
- make your messages clear and succinct!
- don’t have a brand by default – build your brand (communication) actively!
after-talk conversation
- know the purpose (goal) of your communication before you begin
- how should other people know what you want if you don’t even know
- bring the most relevat information first (also in written communication)
- don’t bury the lead
- bullet points, headings, sub-headings
- maybe let it revise by someone
- don’t bury the lead
- take your time
- often we don’t allow ourselves to take our time (especially in the online world)
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